Cut Costs | Increase Revenues | Build Sustainable Results
We service our cars regularly – and as individuals we know it makes sense to have regular health checks and act upon the diagnosis.
Likewise, organizations require assessments on their business performance and the components that make that business ‘healthy’. More importantly, in fast changing markets or new business developments, the fine tuning of performance is often neglected or simply not recognized. The pressures associated with operating the day-to-day business, means that often the organization does not make the time or have the resources to ‘self-assess’ its performance.
Attempts at self improvement are often unproductive due to internal managers being too close to the work processes, and having pre-conceived and sometimes defensive views of the health of their business. What is needed is an external view based on facts, industry-wide benchmarks and best practices. That is why we believe the fasEo Health Check TM will bring performance advantages to most organizations, irrespective of size or complexity – and across a variety of business verticals – improving the performance and the cost to earnings ratio.
Our approach is based upon the principles of Business Excellence; assessing an organization against the criteria of the proven European Business Excellence Model, and identifying performance gaps. Coupled with that theory, we are collectively expert in developing businesses, and can bring those principles of ‘best practice’ to our clients. When looking to the future, developing and aligning the organization to deliver successful strategies, it is vital for the organization to understand its present strengths and areas for improvement.
The fasEo Health Check TM will develop this picture and provide not just the large-scale view of the territory for the management team, but also give a detailed map for people in the organization to follow, and help them identify their contribution in progressing towards the Business Vision. At the macro level, the fasEo Health Check TM will help organizations align identified improvement opportunities with their business goals. At the micro level it will identify areas for improvement, where low-hanging fruit can be reached and quickly harvested.
How does it work?
fasEo Consulting will meet with your Health Check Sponsor to develop and agree an Assessment Plan. The Plan will include a schedule of interviews between the fasEo Assessors and the appropriate personnel from the company, designed to be unobtrusive to allow ‘business as usual’ and comply with individual time schedules. These interviews will comprise a fact-find approach using a set of structured questions proven to establish an accurate assessment of the current ‘health’ of your organization. The fasEo Assessment Team will seek appropriate evidence to ensure that the fact-find is validated and the resulting report and recommendations are based upon reality. With the Assessment Plan established and communicated to the appropriate people, the fasEo Assessment Team (consisting of 2 to 5 experienced professionals depending upon the size of the organization) will prepare for the on-site visit on the dates agreed. The fact-find will be based on a series of structured questions relating to the Enablers and Results of the organization.
ENABLERS
Leadership How leaders develop and facilitate the achievement of the mission and vision, develop values for long term success and implement these by appropriate actions and behaviors, and are personally involved in ensuring that the organization’s management system is developed and implemented. How does your organization:
ensure the business meets its plans
encourage people to participate fully by improving the way they work
work with customers and partners to improve the way things are done
recognize the efforts people make and thank them appropriately
Policy & Strategy How the organization implements its mission and vision through a clear stakeholder focused strategy, supported by relevant plans, policies, objectives, targets and processes.
How does your organization:
use the planning process as a source of learning
ensure plans are based on information from stakeholders
ensure plans are effective and improve performance
make sure its people ‘buy- in’ to what it is trying to achieve
identify key processes and ensure they are reflected in targets and results
nurture the general business knowledge base of employees
People How the organization manages, develops and releases the knowledge and full potential of its people and plans activities to support policy, strategy and effective operation of its processes. How does your organization:
train individuals to act in a number of roles and recognize their abilities
ensure the people all understand how their job affects the business and which tasks have priority
recognize those who have improved the business
communicate between all levels to benefit the business
Partnerships & Resources How the organization manages its external partnerships and internal resources to support policy, strategy and effective operation of its processes. How does your organization:
manage the budget and investment decisions
ensure its information is accurate and up to date
recognise the importance of partners
keep up with technological change
ensures it complies with legal requirement regarding data and software
Processes How the organization designs, manages and improves processes to support policy and strategy and generate increasing value for Customers and other stakeholders.
How does your organization:
define its processes so they are understood by all
encourage everyone to improve these processes
design and deliver its products and services
plan changes and monitor effects
manage and enhance Customer relations
RESULTS People What the organization is achieving in relation to its people. Has your organization:
asked its people if they enjoy working for you
seen a high level of loyalty
noticed improving trends in productivity, absence and turnover
noticed that people are willing to be involved in improving the business
Customer What the organization is achieving in relation to its external customers. Has your organization:
asked its customers which aspects of its products or services are most important and set target satisfaction levels
asked customers for direct feedback
measured satisfaction trends and loyalty
received letters of commendation
compared performance to competitors
Society Results What the organization is achieving in relation to local and national society. Has your organization:
asked the local community how it impacts on them and how they see the organization
approached its business conduct ethically
received positive media coverage
supported its people in their local community activities
Key Performance Results What the organization is achieving in relation to its plans. Has your organization:
a set of measures that help it understand performance
a set of financial measures which are monitored and used
made sure indicators give early warnings of business going off target
compared performance to that of competitors
All responses to the fact-find will be collated by fasEo and evidence sought to validate perceptions. The resulting information will be assessed for the ‘Approach’, ‘Deployment’ and ‘Review’ of the Enablers and the ‘Excellence’ and ‘Scope’ of the Results
ENABLERS Approach – is the Approach:
Soundly based
Focused on stakeholder needs
Supporting policy and strategy
Linked with other appropriate approaches
Sustainable
Innovative
Flexible
Measurable
Deployment – is the Deployment of the approach:
Implemented in all potential areas across the organization
Implemented to its full potential/capability
Achieving all planned benefits
Systematic
Understood and accepted by all stakeholders
Measurable
Assessment & Review – is the Approach and its Deployment:
Measured for effectiveness regularly
Providing learning opportunities
Benchmarked with others
Improved based on the output from learning and performance measures
RESULTS
Do the results:
Cover all appropriate stakeholders
Measure all the relevant approaches and deployment of approaches using both perception and performance indicators
Show positive trends or sustained good performance over time
Have targets and are they being achieved
Have comparisons with others and compare well
Show a cause and effect link to approaches
Give a holistic picture
The Outputs From this assessment, experienced fasEo personnel will produce a detailed Health Check Report identifying the strengths to be leveraged within the organization and the areas for improvement to be prioritized.
The fasEo Health Check TM Report will not be prescriptive, but fasEo Consulting will work with your Health Check Sponsor to formulate action plans designed to maximize existing best practice, close the gaps on the areas for improvement and establish a continuous improvement approach in order to sustain good performance. However, the assessment alone will not lead to beneficial change unless practical improvement plans are established and implemented, with the complete and continuing support of the management team.
The Health Check does provide direction, and enables us to consider available routes towards attaining and sustaining optimal performance. It provides an objective plan for continued success that requires effective execution post the assessment.
fasEo Consulting will be delighted to partner with client organizations in the opportunities identified from this output stage. Our broad list of services may be found at www.faseo.com For more information of how this complex yet simple diagnostic can make an amazing difference to your business, contact fasEo Consulting now.
